Pets Best vs. Healthy Paws: Which Is the Best for Your Pet? (2025)
With no upper age limits, customizable plans, and optional wellness coverage, Pets Best is a better choice for pet owners than Healthy Paws.
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Pets Best is part of Independent Pet Holdings, which manages a portfolio of pet health brands and services in insurance, pet education, and more. Healthy Paws pet insurance is owned by Chubb, the eighth-largest property and casualty insurance company based on market share.
Pets Best offers customizable plans at affordable rates for pets of all ages. Healthy Paws keeps things simple with one accident and illness policy that offers an unlimited payout limit but no preventative coverage option.
Here’s what you need to know to compare pet insurers, including coverage options, rates, customer service, claims process, and more.
Quick Facts
A Pets Best accident-only policy starts at $6 per month for cats and $9 per month for dogs.
With Pets Best, you can choose an annual limit of $5,000, $10,000, or unlimited.
Healthy Paws offers accident and illness policies, but it doesn’t offer optional wellness coverage.
Pets Best vs. Healthy Paws: The verdict
With customizable options, affordable rates, and no upper age restrictions for coverage, Pets Best takes our top spot.
Pets Best’s accident and illness plan offers comprehensive coverage, while its accident-only policy offers an affordable option, with monthly pricing starting at $6 for cats and $9 for dogs. You can also add routine care to your coverage with two wellness plan add-ons.
Healthy Paws keeps pet insurance simple with a single accident and illness plan, but it’s less customizable and doesn’t offer any optional wellness coverage. Customers say that pet insurance premiums tend to be higher for older pets, and Healthy Paws won’t enroll animals after they turn 14.
Pets Best vs. Healthy Paws
Data in this table has been sourced from Insurify users who received a pet insurance quote from our partner Fletch.
Pets Best
Healthy Paws
How Pets Best and Healthy Paws compare
If you want to keep your pet insurance simple, Healthy Paws offers one plan that provides accident and illness coverage. For more options, Pets Best offers six ways to customize your pet’s accident and illness coverage, plus two wellness add-ons. And with Pets Best, you won’t have to worry about age limits if you want to enroll a senior pet.
Cost of pet insurance
The cost of a pet insurance policy varies based on factors like your pet’s age, health, and the type of coverage you choose. In general, pet insurance is more expensive for older pets, and you’ll pay more for an accident and illness plan versus accident-only coverage.[?]
The average monthly cost for Pets Best coverage is $22 for dogs and $13 for cats. Healthy Paws pet insurance costs $44 per month for dogs and $21 per month for cats.
Coverages and plan features
Pets Best offers three tiers of accident and illness coverage, an accident-only plan, and two tiers of add-on routine care plans. Healthy Paws offers one plan that covers accidents and illnesses, but it doesn’t offer an add-on wellness option. Healthy Paws has no caps on incident, annual, or lifetime payouts, but with Pets Best, you can choose an annual limit of $5,000, $10,000, or unlimited.
If you’re looking to insure a senior pet, Pets Best doesn’t have an upper age limit on its accident and illness plan. But Healthy Paws doesn’t enroll pets aged 14 or older. Pets Best also provides more ways to get support than Healthy Pets, including a chat feature and a 24/7 pet hotline.
The following table compares the pet insurance coverage features that Pets Best and Healthy Paws offer.
Feature  | Pets Best | Healthy Paws |
|---|---|---|
| Mobile app | Yes | Yes |
| Mobile claims filing | Yes | Yes |
| Optional direct vet pay | Yes | Yes |
| 24/7 pet helpline | Yes | No |
| Online policy management | Yes | Yes |
| Live customer support | Yes | No |
Policy exclusions
Like many pet insurance plans, neither Pets Best nor Health Paws covers pre-existing conditions. But Pets Best will cover some conditions, like a broken leg, if it heals and requires no further treatment.[?]
Pets Best and Healthy Paws both exclude preventative and elective care, like tail docking, ear cropping, and nail trimming. With Pets Best, your accident and illness plan will cover exam fees and prescription medications. And you can find limited coverage for vaccines and preventative care through optional wellness coverage. Healthy Paws doesn’t offer a wellness add-on option.[?]
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Claims process
With Pets Best, you can file a claim online, using the Pets Best mobile app, or through email, fax, or mail. Pets Best offers direct vet payments through its Vet Direct Pay option. To get this feature, you’ll need to send a signed copy of the vet direct pay release form to Pets Best.
After submitting a claim and meeting your annual deductible, the insurer will reimburse you through your bank account within five to seven days or to your credit card within three to five days. If you haven’t signed up for a reimbursement method, you’ll receive a check in the mail.
With Healthy Paws, you can submit a claim online, through its mobile app, or by email. While the standard claims process involves paying your vet invoice and submitting the vet bill for reimbursement, it’s also possible to pay your vet directly by submitting a request in advance of the treatment. Healthy Paws processes most claims within two days.
Customer reviews
Pets Best has strong customer reviews from Trustpilot, with a score of 4 out of 5 from more than 5,000 reviews. But it has a lower review on Yelp, with 1.7 out of 5 stars from 869 reviews, and 3.1 out of 5 from 433 reviews from the Better Business Bureau (BBB). Customers like the customizability of Pets Best plans and the reasonable prices. Some reviews find the claims process to be too lengthy.
Healthy Paws has a Trustpilot rating of 3.7 out of 5 stars with more than 2,600 reviews, 3.3 out of 5 stars from Yelp, and 2.5 out of 5 from the BBB. Customers appreciate the fast claims process, but many long-term customers complain about increasing premiums for their aging pets.
Pets Best vs. Healthy Paws FAQs
If you still need more information to help you decide between Pets Best and Healthy Paws, check out the following answers to some commonly asked questions below.
Is Pets Best better than Healthy Paws?
The best pet insurance company will depend on your needs and budget. But Pets Best offers more plans and customization, no upper age restrictions for coverage, and affordable rates, making it our preferred choice.
What are the main differences between Pets Best and Healthy Paws?
Some of the main differences between Pets Best and Healthy Paws include more plan optimization, optional wellness coverage, and no upper age limit for pets with Pets Best. Healthy Paws offers a single plan, no wellness coverage, and has an upper age limit of 14 years and older for enrollment.
How long does Healthy Paws take to reimburse?
Once Healthy Paws approves a claim, reimbursement takes an average of 24 business hours. Reimbursement through direct deposit can take up to 72 hours to process, and reimbursement through a mailed check can take up to 15 days.
What does Healthy Paws cover?
Healthy Paws’ plan offers accident and illness coverage if your pet gets sick or injured. The plan covers medically necessary vet treatments, which can include diagnostics (X-rays, blood tests), hospitalization, surgery, and prescription medications.
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