How to Cancel Your Nationwide Pet Insurance Policy (2025)

Veterinary expenses have skyrocketed. In fact, the New York Times reported that the price of veterinary care has risen by more than 60% over 10 years, outpacing inflation.

Pet insurance can provide valuable relief, as it covers your pet’s health much like health insurance covers yours.1 Nationwide is one of the leading coverage providers and among the few insurers covering exotic pets, including birds and reptiles.

But Nationwide insurance comes with limitations, including per-condition coverage maximums. If you want to cancel your policy or switch insurers, Nationwide allows you to do so at any time without penalty.

Nationwide cancellation policy

As a well-known pet insurance company, Nationwide covers more than 1.2 million pets. But you may opt to cancel your Nationwide pet insurance policy if you no longer own a pet or find an insurer with lower rates.

Whatever your reason for canceling, Nationwide makes the process simple. Some insurance companies require advance notice or charge cancellation fees, but that’s not the case with Nationwide. You can cancel your policy anytime you like without penalty or fees.

Depending on your location and when you cancel, you may be eligible for a refund. If you paid for your policy in full, this could include unused premiums. And if you’re a new policyholder, you may be entitled to a full refund of your pet insurance premiums.

Every state has a free look period during which you can cancel your Nationwide policy and get a full refund — as long as you didn’t file a claim. Free look periods vary by state but range between 10 and 40 days from the policy’s effective date.

You can cancel your coverage in writing, online, or by phone. If you have questions about your coverage or the cancellation process, you can also contact customer support by phone.

Follow these steps to cancel your Nationwide pet insurance policy and obtain new coverage if needed.

Step 1: Compare pet insurance quotes

No state requires pet insurance, but for pet owners, it can provide peace of mind. Several factors play a role in pet insurance premiums, including:

If you’re canceling your Nationwide pet insurance policy due to cost, you can request rate quotes from other insurers to see whether you can find less expensive coverage.

But switching insurers comes with downsides. For example, if your pet has known health issues, a new insurance company will likely exclude treatment for these pre-existing conditions. Your new policy may also have a waiting period before it covers accidents and illnesses.

Step 2: Secure a new pet insurance policy

Although pet insurance isn’t legally required, you can prevent lapses in coverage — and avoid the risk of paying out of pocket for your pet’s medical expenses — by securing a new policy before canceling your existing one.

Most pet insurance companies allow you to apply for coverage and purchase a policy online. You can also call and speak to the customer support department if you have specific questions.

When you enroll for coverage, you’ll need to provide your pet’s age, breed, and health history, as well as the name of your current veterinarian, your payment information, and the date you want coverage to start.

Step 3: Cancel your Nationwide policy

Use the following methods to cancel your Nationwide pet insurance policy:

• Mail: Mail your cancellation request to P.O. Box 183143, Columbus, OH, 43218-3143.

• Online: Log in to your account at PetInsurance.com. Click on your existing policy, then click on “cancel my policy” under your coverage details.

• Phone: Call customer support at 1 (800) 540-2016.

• Fax: Fax your cancellation request to 1 (714) 989-0537.

You can reach Nationwide’s customer service department Monday through Friday from 5 a.m. to 7 p.m. and on Saturdays from 7 a.m. to 3:30 p.m. Pacific time.

Step 4: Follow up on your refund

You may qualify for a refund if you cancel your policy during your state’s free look period or if you paid your premiums up front for the year and canceled early.

Shortly after you submit your cancellation request, Nationwide will send a confirmation letter for your records. If Nationwide owes you a refund, you’ll receive a check with your confirmation letter.

Canceling Nationwide pet insurance FAQs